Complaints Policy
Feedback And Complaints
We work hard to provide a great service to our patients and we hope you are always delighted with the private dental care you receive from us. We welcome constructive feedback, whether good or bad, and are always looking for ways to improve, so please let us know what you think of our service. You can do this by:
- Speaking to us in person
- Filling in a feedback form at reception
- Downloading our feedback form
- Emailing us at info@glendairdental.co.uk
- Writing to us at The Surgery, Limes Avenue, Alfreton, Derbyshire, DE55 7DW.
We aim to resolve a complaint as soon as possible. If you are still not happy and would like to take things further, The Dental Complaints organisation is the next step.
Their website can be found at www.dentalcomplaints.org.uk and here you will find an on-line form to fill in. Alternatively, they can be contacted by phone on 08456 120 540.
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
Financial Ombudsman – https://www.financial-ombudsman.org.uk/
complaint.info@financial-ombudsman.org.uk
Call the helpline on 0800 023 4567
